Non-account customers may be asked to provide a deposit of up to 50% of the value of the quoted price and full payment must be made within 7 days of the completion of the service provided. In some circumstances we may ask for your credit card details as security for your booking, until full payment has been received. The details supplied will be kept in a secure place and will be destroyed as soon as we receive your full payment. After the satisfactory completion of any work carried out, and we
have received full payment for your first booking, we will be pleased to open an account for your convenience for any future work you may ask us to undertake.
All Wedding bookings are required to be paid for in full within 30 days of the event, unless by separate agreement.
Accounts: Account customers will be invoiced after the completion of each job. Payment is required by the 28th of the month following the month of invoice.
Credit Card Payments: When a booking is made we charge the card with half the quoted price. Should you cancel at any time this will be forfeited. We will charge the remainder immediately following the completion of the Job – if any extra charge has been incurred we will notify you before charging.
Executive Hire cancellations: We recognise that in today’s hectic world itineraries can suddenly alter, however you will appreciate that lost bookings may involve costs at our end. Therefore if you cancel with less than 9 office hours notice we will charge 50% of the expected fee. Our office hours are from 9 – 5 Monday to Friday. Cancellations must be supported by email and will be confirmed by us by return. If we manage to reassign the vehicle we will only charge for the proportion of business lost.
Wedding Deposits: We do require a deposit to secure any booking. The amount required may vary (usually 33%), depending on which vehicle is required, the date of the wedding and the area where the wedding will take place. All deposits are non-refundable. However if you need to cancel your booking we will endeavour to resell the vehicles booked, and if successful, we will offer a complete refund minus £50.00, which will be deemed as an administration fee.
Wedding Vehicle Cancellation: If you should cancel your booking within 6 months of the booking date then you may be liable to pay the full amount. However, we will endeavour to resell the vehicles booked and, if successful, we will offer a complete refund (including the deposit) minus £50.00, which will be deemed as an administration fee.
Deluxe and Wedding Vehicles: Although unlikely, it is possible that for logistical reasons and circumstances beyond our control may prevent us from providing the exact car you requested. Sometimes a vehicle will no longer be available because it has been sold or upgraded. Should any of the above occur we will attempt to let you know as soon as possible, although depending on the circumstances we are unable to guarantee this. In the instance of last minute mechanical breakdown, exceptional traffic difficulties, incidents, accidents, acts of God or any events beyond our control, we will endeavour to supply another vehicle from our extensive range and contact base. Should that be necessary we will do all in our power to match it. However, in some cases we may have to offer or provide a similar type of vehicle (for instance a Rolls Royce instead of a Bentley). If in the final instance we are unable to provide a replacement vehicle or any part of the service for the reasons mentioned, then a partial or full refund commensurate to the circumstances may be made.
Complaints/refund procedure: In the event that you should have cause for complaint, any issues must be made in writing within 7 days. Our investigations will establish its validity and if necessary independent assessment will be made. If it is found that we have been at fault in not supplying the service that you have asked us to provide, then a refund may be applicable (non-refundable deposits excepted). All refunds will be made on an individual basis and any return payments will be appropriate to the nature of the complaint. No refund will exceed the maximum paid for the hire, including any deposits.
Weddings: We are happy to cater for any reasonable requests whilst supplying your special wedding vehicle. However, any special requirements must be discussed and agreed before the event and with the chauffeur on the day. Should any damage occur to the vehicle due to any ceremonial or traditional activity, the hirer of the vehicle will be held completely responsible and liable for all costs.
Executive Vehicles: On occasions it may suit us to provide a car in a higher class than the one you ordered. That being the case will try and inform you beforehand to let you know. However, under certain circumstances this may not be possible. There of course will be no additional charge for upgrades made under these circumstances.
Route: Our Chauffeur will choose a route using his experience & knowledge of local conditions. He will be happy to accept an alternative route if requested by his passenger, however should this result in extra miles or time being incurred, an extra charge may be levied. When operating in a busy metropolis such as London, even with the best planning, unforeseen circumstances may occur. We will not accept responsibility for any late arrivals, delays or consequential losses incurred by exceptional traffic difficulties, unpredictable incidents, accidents, mechanical breakdown, acts of God or events beyond our control. In addition, we must be notified if any part of the journey to be undertaken is over an unmade road, track or narrow lane with growth protruding into the pathway of vehicles, or through fords or streams, as under these circumstances prior assessment of suitability may be required. In all cases your chauffeur reserves the right, on the day, not to take vehicles along any road should he judge the terrain to be hazardous in any way.
Best Practice: We endeavour to provide the highest standards of safety and service. Each vehicle is maintained in strict accordance with Public Carriage Office regulations and manufacturer’s recommendations. Each Chauffeur complies with the laws and regulations as laid down by the Metropolitan Police (or corresponding authority), The Ministry of Transport and the DVLA. Parking and other Laws : We reserve the right to refuse to wait in undesignated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred. All our chauffeurs will abide by all other current laws and regulations.
Passenger’s Responsibilities: Our Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt (only applicable to vehicles where seatbelts are fitted) or opening doors before the vehicle has come to a halt. Under no circumstances will the vehicle carry more passengers than the insurance for that vehicle allows for. Should a passenger cause damage to a vehicle we will pass on the full costs of repair and loss of work for the time the vehicle was off the road caused by the passenger’s actions. In the event of sickness in the vehicle, the cost of a valet and time lost will be a minimum of £150.00. Your chauffeur will offer assistance to any passenger wearing flowing gowns and trains when entering and exiting the car, however it remains the ultimate responsibility of the wearer to ensure their clothing avoids contact with all areas that could accrue dirt or grime, such as the underside, wheels, tyres etc. It remains the responsibility of the chauffeur to open and close the car doors.
Small Children: By law small children under the age of 4 require additional appropriate restraints. Therefore if the vehicle does not have seatbelts unfortunately these children will not be able to travel in that vehicle. Please note that for insurance purposes we neither provide nor assist in the fitting of child seats or restraints. It is the adult passengers entire responsibility to make sure any children in his/her care are properly secured.
Items Left in Car: Our Chauffeurs will check for any items left by their passengers. Any items left by a passenger and missed by our driver will be returned to the location of your choice however we will charge half our published rate for doing so.
Mobile Phones: All our vehicles carry mobile phones and hands free apparatus. Clients may use this facility providing it is safe to do so. UK calls will be charged at 50 pence per minute and International calls at £1.00 per minute.
Gold Chauffeur Services reserve the right to change or update the above terms and conditions from time to time, as and
when it is necessary. These terms and conditions are valid as of the 01/07/17, E@OE. You may request an updated version from us at anytime via our website at www.golddrive.com or by email from firstname.lastname@example.org